In this issue
One year on since the direct award
Our customer satisfaction score
HomingPin - an operator first!
Pendolino Coach G Conversion
Update: station improvements
OnBoard catering improvements
North Wales timetable improvements
Virgin Trains in the Community
People news
One year on since the direct award

It has been a year since we were awarded a new franchise to run services on the West Coast Mainline, and we are really proud of what we have achieved so far!

We are continuing to progress on a number of exciting and innovative projects, while at the same time focussing on continually improving the personal customer service we deliver day in day out, and making the engagement with our customers as effective and enjoyable as we can. This newsletter will bring you up to date with progress. 


Email Software by Newsweaver