In this issue
One year on since the direct award
Our customer satisfaction score
HomingPin - an operator first!
Pendolino Coach G Conversion
Update: station improvements
OnBoard catering improvements
North Wales timetable improvements
Virgin Trains in the Community
People news
North Wales timetable improvements

The May timetable saw the introduction of an additional through service from London Euston to Holyhead on weekday mornings, with the extension of the 08.10 London Euston to Bangor service now running through to Holyhead. This service then forms the 12.43 Holyhead to Euston which is a new direct service to connect with ferries from Ireland. These improvements have been brought in as a direct result of consultation with stakeholders along the route.

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