In this issue
Welcome to the Red Letter
Investing in Infrastructure
Your journeys
Timetable boost
Our trains
New Pendolinos
Our destinations
Let there be light!
Our people
London Pride
Railway world
MPs look at preparations for winter
Performance
Four weeks to 9 November 2013 

Trains run 97.4% 
Punctuality 85.1% 

Cause of delay: 
Virgin Trains 12.1% 
Network Rail 55.7% 
Other operators 32.2% 

Four weeks to 12 October 2013


Trains run 99.0%
Punctuality 92.2%

Cause of delay:
Virgin Trains 15.2%
Network Rail 64.8%
Other operators 20.0%

Four weeks to 14 September 2013

Trains run: 97.0%
Punctuality: 88.4%

Cause of delay:
Virgin Trains 15.8%
Network Rail 66.7%
Other operators 17.5%
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Contact us

Damien Henderson
handles stakeholder engagement for areas between Glasgow/Edinburgh and Warrington Bank Quay


Glynn McDonald handles stakeholder engagement for areas between Euston and Liverpool/Manchester

For all enquiries please contact us at press.desk@virgintrains.co.uk
Welcome to the Red Letter
 
Investing in Infrastructure

October was an important month for the rail industry. Against a background of continued growth in passenger numbers, the Office of Rail Regulation (ORR) set out in detail how Network Rail will spend its £21 billion budget over the next five years, the efficiency savings it will be expected to make and the performance targets it will be set.

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Your journeys
 
Departure board
Timetable boost

December will see the biggest series of timetable changes since the introduction of the Virgin High Frequency timetable in 2008.

Designed to maximise the use of our enhanced Pendolino fleet, the new timetable will see greater capacity between England and Scotland and other benefits.

Highlights include:

  • Hourly Euston – West Midlands train combines with Birmingham – Scotland train to give new through service
  • Greater connectivity on Euston – Liverpool services
  • New open stops at Milton Keynes
  • Later last train from Euston - Manchester

Virgin Trains' Mediaroom
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Our trains
 
Toy train
New Pendolinos

The most audacious bid in the competition to run the West Coast franchise came from Bigjigs Toys, the wooden train manufacturer. Despite its bid being turned down by the Department for Transport, production of wooden Pendolinos has begun... 

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Our destinations
 
LEDs
Let there be light!

Lighting has a huge impact on how customers perceive our stations, particularly during the winter months. Moving to more modern lighting systems not only improves the way customer feel about stations but has other benefits too. Following a trial in the car park at Stafford station we’re now taking action at other stations.

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Our people
 
Peter Davis
London Pride

Train Manager Peter Davis has become one of the stars of Visit London’s newest campaign.

 

The London Story is a collection of videos that features people from all walks of life talking about what the city means to them.

 

 Click here to see Australian-born Peter's take on London's highlights

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Railway world
 
Voyager in snow
MPs look at preparations for winter
The House of Commons Transport Committee is looking at how transport providers are preparing for winter. It is considering the following questions: 
  • How resilient are the UK’s transport networks (including road, rail and air) to adverse winter weather?
  • What lessons have been learned since the severe weather experienced in the winter of 2009-10? What practical changes have been made to ensure the UK is now better equipped to deal with severe weather?
  • How well prepared are the Government, local authorities and transport providers for adverse winter weather? What more should be done to ensure a coordinated response?

Virgin Trains has provided input to the Committee's deliberations.
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