In this issue
One year on since the direct award
Our customer satisfaction score
HomingPin - an operator first!
Pendolino Coach G Conversion
Update: station improvements
OnBoard catering improvements
North Wales timetable improvements
Virgin Trains in the Community
People news

All of our 56 Pendolinos and 20 Voyagers are now fitted with enhanced Wi-Fi. This has led to a significant improvement to the speed of connections. Wi-Fi remains free in First Class and chargeable in Standard Class. Our clear ambition is to make Wi-Fi free and fast for all passengers but that requires substantial investment in trackside infrastructure to supply the bandwidth needed, and we are in discussions with interested parties.

We will shortly be installing Wi-Fi across our 17 managed stations and some areas within Network Rail managed stations on the route for access by all passengers free of charge. Euston and Preston are due to be ready in June, and several others by July 2015.

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