In this issue
M-ticketing - a franchise first!
Leading the way on passenger satisfaction
May 2016 timetable changes confirmed
Flash seat sale (1-3 March)
Anglo-scot services resume
Station updates
Supporting flood hit communities
Engineering works
Celebrating Global Scouse Day
Useful links
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Contact us

Annabel Gaba 
Head of Public Affairs, West Coast and East Coast 
Annabel.gaba@virgintrains.co.uk

Chris Hagyard
Franchise and Public Affairs Manager
chris.hagyard@virgintrains.co.uk

Richard Stanton 
Stakeholder Manager for the North West and Midlands
Richard.stanton2@virgintrains.co.uk

Damien Henderson
Scottish Affairs Manager
Damien.henderson@virgintrains.co.uk 


Laura Normansell
Regional Executive for the North and North Wales
Laura.Normansell@virgintrains.co.uk


For all press enquiries please contact us at press.desk@virgintrains.co.uk

This stakeholder update is sent on a quarterly basis. If you have any further questions or would like to request a briefing meeting then we would be happy to accommodate your request. 


 
M-ticketing - a franchise first!

We are proud to be the first franchised train company to offer m-Tickets across all ticket types and routes, on both the West Coast and East Coast Mainlines.

The bar-coded m-Tickets which customers download to their smartphones or other mobile devices will be offered for journeys on Virgin Trains services purchased through our (east coast) website or app.

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Leading the way on passenger satisfaction

The latest National Rail Passenger Survey report was published at the end of January and we are delighted that our customers who took part in the survey gave us a 91% overall satisfaction rating.



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May 2016 timetable changes confirmed

We are very pleased to announce a number of customer-focused timetable changes which have been agreed with the Department for Transport and which take effect from 15 May 2016.

These changes came about as a result of us working together to identify, develop and implement ideas to improve our timetable for our customers and stakeholders.

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Flash seat sale (1-3 March)

This week we’re launching a 3-day seat sale across the route. Tickets will be available to buy from 1st-3rd March, for travel between 18th March and 2nd May. 

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Anglo-scot services resume
Anglo-Scottish services have been restored to full capacity after repairs to the Lamington viaduct in Scotland were completed ahead of schedule.
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Station updates
We have introduced wifi at several managed stations on our route and improved our retail facilities in recent months. 
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Supporting flood hit communities
At the end of January, we announced a partnership with VisitEngland, as part of their ‘Love the North’ campaign, to encourage people to travel to regions affected by the floods.
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Engineering works
Easter improvement works are scheduled to take place from 25 - 30 March. We are working with Network Rail to minimise disruption during this time and ensure customers are advised of the scheduled improvement works. We are advising customers to check their journey in advance.
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Celebrating Global Scouse Day
We supported Global Scouse Day in February with a number of fun initiatives. 

Scouse, a lamb based dish, was served on 31 services, exporting the local delicacy along the West Coast Main Line at 125mph to the West Midlands, Manchester and Scotland.
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