In this issue
One year on since the direct award
Our customer satisfaction score
HomingPin - an operator first!
Pendolino Coach G Conversion
Update: station improvements
OnBoard catering improvements
North Wales timetable improvements
Virgin Trains in the Community
People news
Our customer satisfaction score

With Virgin Trains achieving a 90% overall satisfaction score in the most recent National Rail Passenger Survey, we are pleased that we are continuing to deliver a good service to our customers.

To give us an even deeper understanding of where we do well and where we can improve, we have also focussed on our own Customer Advocacy survey. This is fed back to us online by customers who have booked with us and travelled with us, giving us a wealth of information about specific issues and enabling us to take action more quickly and in the most effective way.

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