Hosting our latest MP drop in with Network Rail

We regularly host drop-in sessions with Members of Parliament and Peers, to hear feedback, answer any questions, and discuss their priorities to help shape our decision-making. Parliamentarians had the opportunity to meet with Andy Mellors, Gary Walsh (Route Director, West Coast South, Network Rail) and Chris Coleman (Industry Programme Director, North, Network Rail) on Wednesday 19 March. 

 

Jointly hosting drop-ins is part of our commitment to working collaboratively to improve performance across the network. We are striving to set new standards for customer experience and operational excellence, and our partnership is already delivering benefits.

 

While we have made progress in reducing volatility and improving resilience, we are working to continue to reduce delay minutes. Together, we are actively implementing a range of measures in our joint performance strategy to address this, which includes improving incident management, service recovery during disruptions, and the frequency and severity of infrastructure failures. As part of this, several major programmes are underway. We will continue to keep you updated.